frequently asked questions
FAQs - General
Q: Where do I find my product information?
The Model Number and Manufacture Date are two necessary pieces of information you will need when speaking to our Customer Service Department. You can find this information on a white sticker on the underside of your product. The location of this sticker varies depending on which particular Baby Trend Product you own.
Please refer to the guide below:
- Strollers / Joggers - Located on the inner rear left side of frame
- Walker - Underneath the tray
- Highchair - Underneath the plastic seat
- Playard - Turn upside down
- Swing - Under seat or tray
- Backpack & Bouncy Seat - On metal frame
Infant Car Seat / Base
Underside of Car Seat / Bottom of Base
- Stroller - inner rear left side of frame
- Car Seat - bottom of the car seat / base
Q: How long is the manufactures warranty, and what does it cover?
Products Covered under Manufacturer's Warranty: Parts and repairs for products purchased in the United States with defects, malfunctions or failure directly resulting from the quality of material used and/or workmanship of the finished product during the first 180 days after purchase, with proof of purchase, are covered under the manufacturers warranty at the discretion of the manufacturer. Baby Trend will cover shipping from and to consumer in the event of a repair if applicable.
Products Not Covered under Manufacturer's Warranty: Part and/or product damages or malfunctions not resulting from defects in material and/or workmanship, including misuse by consumer and/or products without Proof of Purchase are not covered under the Manufacturer's Warranty.
Please follow the instructions below when returning your product for repairs. It's important to note that the instructions below must be followed in order for Baby Trend to process your return in a timely fashion.
- Call 1-800-328-7363 to obtain a Return Authorization Number (Note: Returns will not be accepted without a Return Authorization Number and a Proof Of Purchase)
- Please provide the following information: Model # / MFG Date, Name of the Store where the Item was Purchased/Online/Gift and if the product is in need of a part and/or repair
- Return the item in its original packaging. And pack the item with care so that it will not be damaged during the shipping process.
- Use a secure shipping method to send the item so that it can be tracked. For example, if you are sending it through the United States Postal Service, please send it via certified mail. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
- For online orders, include a copy of the packing slip. (Note: For online orders, returns will not be accepted without a packing slip and proof of purchase)
- Proofs of Purchase (i.e. copy of store receipt, gift card receipt or evidence of date and place of purchase) Items with out Proof of Purchase are not covered under manufacturer's warranty.
- Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
Baby Trend Inc.
Attn: Service Department
1607 South Campus Avenue
Ontario, California 91761
Q: What do I do if my Baby Trend product needs repair?
Please call our Customer Service Hotline at 1-800-328-7363 to determine if the issue can be resolved by a replacement part. If a full repair needs to be made the Customer Service Representative will guide you through the Return Authorization process.
As we are the only facility in the United States that can make repairs, your item will have to be returned to Baby Trend, Inc. The Customer Service Representative will give you a Return Authorization Number that must be clearly visible on the outside of the box that you shipped your product. Boxes without a Return Authorization Number will be returned at your cost.
Q: How do I get replacement parts?
All Baby Trend Products have a Six Month Product Warranty. If you need a replacement part and you fall under the warranty guidelines please call our Customer Service Hotline at 1-800-328-7363 to put in a warranty claim.
Q: How do I return my product?
Contact customer service for a return authorization number. Products are returned for an evaluation or repair if necessary. Review the manufactures warranty for any additional questions.
Q: What Baby Trend products are under recall?
Please contact our customer service for more information on these recall products:
Home N Rome Playard (between 1992-1995)
Passport stroller 1514 (July - Nov 2003)
Backpack 2512 & 2592 (Mar 2002 - Nov 2006)
Car Seat "BASE" only - 6400, 6481, 6439, 6448 (April 2007 - April 2008)
Road Runner Jogger - Corrective action
Swing 8711 or 8722 - Corrective action
Q: What steps should I take if my Baby Trend product is on a recall list?
Please refer to any new information regarding recalls on this website under the Help section . If your item's Model Number and Manufacture Date appear on the recall list, discontinue use immediately. DO NOT return item to store. Call our Customer Service Hotline at 1-800-328-7363. The Customer Service Representatives will guide you through the return/exchange process. Make sure to take note of the Return Authorization Number. Put this Return Authorization Number on the outside of the returning package. Boxes shipped here without Return Authorization Number will be return at your cost.
Q: I need an instruction manual, where do I find one?
You can find current products instruction in the product detail page. For retired products, please go to the Help section .
Q: Shipping Information
Shipping and Handling options and charges are as follows:
Standard Ground Shipping Only
|Order Subtotal||Shipping Charge|
|$0.01 - $15.00||$4.95|
|$15.01 - $25.00||$6.95|
|$25.01 - $40.00||$8.95|
|$40.01 - $60.00||$12.95|
|$60.01 - $100.00||$18.95|
|$100.01 & up||$20.95|
Federal Express Service (Three-Five day express service)
Additional Shipping Information
- We DO NOT ship to P.O. Boxes.
- We DO NOT ship to international or U.S. Territory addresses other than Canada
- We only ship via USPS to Hawaii, Alaska and Canada with an additional charge of $5.00 per order.